Data Protection Policy

Jitago's Privacy Policy — Your Data Is a Sacred Trust

At jitago, every piece of your data is protected with military-grade encryption. What data we collect, why we collect it, and how much — it's all explained here in plain, simple terms.

Last updated: 1 January 2026
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Our Privacy Commitment — At a Glance

The core principles jitago follows to protect your data

Military-grade encryption

Every transaction and piece of personal data is protected with SSL-256-bit encryption. No hacker or third party can read this information.

No Sale of Data

Jitago never sells your personal data to third parties. Your name, phone number, or email is never shared with advertisers.

Your Full Control

You can view, correct, or request deletion of your data at any time. Your data belongs to you.

Minimal data collection

Jitago collects only the information necessary to deliver its services — nothing more is requested.

Immediate Breach Notification

In the event of a security breach, jitago will notify affected users within 72 hours and take immediate action.

International Standards

Jitago follows international privacy standards, applying globally recognised best practices to protect your data.

It's important that you read this policy

By using the jitago platform, you agree to this Privacy Policy. Please read it in full to understand how your information is managed.

1
Introduction
About jitago and This Privacy Policy

Jitago is a trusted online gaming and Sports Betting platform in Bangladesh. We believe you have full control over your personal data. This Privacy Policy explains how jitago collects your information, what it's used for, how long it's retained, and how it's kept secure.

We've written everything in plain, simple language because we believe every user has the right to understand how their data is handled. No hidden clauses, no complex legal jargon.

Core principles: Your data belongs to you. jitago uses only what is needed to deliver the best service — nothing beyond that.

2
What Data Is Collected
We Only Collect What We Need

Jitago only collects information that is necessary to provide you with a safe and enjoyable service. The different types of data collected are explained below:

Identification Information

Full name, date of birth, National ID number (for verification), mobile number, and email address.

Financial Information

Mobile banking number (bKash/Nagad/Rocket), transaction history and amounts. Card numbers are never stored.

Activity data

Game history, betting records, time spent on the platform, and preferred game categories.

Device Information

Device type, operating system, IP address, and browser type — collected solely for security purposes.

Jitago will never ask for your social media password, bank PIN, or OTP. If anyone requests these, it is fraud — report it to support immediately.

3
How your data is used
Every use case is clearly defined

Jitago uses your information only for specific, legitimate purposes. Each purpose is explained below:

  • Account management: Identity information is used to create, manage, and secure your account.
  • Payment Processing: Financial information is used to process deposits and withdrawal transactions.
  • Service improvement: Your preferences and usage patterns are analysed to continuously improve the platform.
  • Fraud Prevention: Device and IP information is used to detect unusual activity.
  • Legal compliance: Certain data must be retained or disclosed as required by regulatory authorities.
  • Contact: Offers, updates, and important notices are sent only with your consent.

Jitago never uses your data for advertising profiling or any unauthorised purpose.

4
How Long Your Data Is Retained
No unnecessary data is stored

Jitago retains your data only for as long as necessary to provide its services or to meet legal obligations.

  • Data for active accounts is retained until the account is closed.
  • Financial transaction records are retained for a maximum of 5 years for legal compliance.
  • Personal data is deleted within 30 days of an account closure request.
  • Security logs are retained for a maximum of 90 days.

Data Deletion Request: To close your account or delete your data, email us at support@jitago.click. We will complete the process within 30 days.

5
Sharing Data with Third Parties
When and With Whom Data Is Shared

Jitago never sells your data or shares it without your permission. However, limited information may be shared with trusted partners solely to operate our services:

  • Payment processors (bKash/Nagad/Rocket): Information required to complete a transaction — collected only at the moment of the transaction.
  • Game Software Providers: Only the minimum data necessary for operating the games.
  • Legal Authority: By court order or government directive — only when legally required.
  • Security Partners: Fraud detection system — all data is anonymised before transmission.

To be clear: jitago never shares your data with advertising companies, data brokers, or marketing agencies — not ever.

6
Cookie Policy
What cookies are and why we use them

Cookies are small text files stored in your browser. jitago uses cookies to enhance your experience. The table below outlines the types of cookies we use:

You can disable cookies from your browser settings, though doing so may affect certain platform features.

7
Your Rights
Full Control Over Your Data

Jitago respects your rights regarding your personal data. Your key rights are outlined below:

Right to Access Your Data

You can find out what data jitago holds about you at any time.

Right to rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You can request deletion of your data upon account closure.

Data portability

You may request a download of your personal data.

Right to Restrict Processing

You may request that we stop using your data for specific purposes.

Right to object

You can object to the use of your data for marketing communications.

How to submit a request: Email us at support@jitago.click or reach out directly via live chat. We will respond within 30 days.

8
Children's Privacy
No one under 18

Jitago strictly ensures that no one under the age of 18 can register on the platform. Collecting data from minors is against our policy.

If a minor registers using false information and we identify this, the account will be immediately suspended and all collected data will be permanently deleted.

If you suspect a minor you know is using jitago, please contact us immediately at support@jitago.click.

9
Security measures
How your data is kept secure

Jitago uses multiple layers of security to protect your data. These work together to keep your information as safe as possible:

  • SSL 256-Bit Encryption: All data transfers are encrypted — interception is impossible.
  • Two-Factor Authentication (2FA): Additional OTP verification at login — access without your authorisation is impossible.
  • 24/7 security monitoring: Our systems monitor for unusual activity around the clock.
  • Regular security audits: An external expert team regularly audits the system for vulnerabilities.
  • Staff Training: All jitago staff are trained in data protection.

That said, no system is 100% secure. In the event of a security breach, jitago will notify affected users within 72 hours and take prompt action.

10
International Data Transfers
Where Your Data Is Stored

Jitago primarily stores data on servers located in Bangladesh and the Asia-Pacific region. For certain technical services, data may also be processed on servers in other countries.

Wherever your data resides, jitago ensures the same standard of protection described in this Privacy Policy applies everywhere. For international transfers, we rely on industry-standard contractual safeguards.

11
Policy changes
How You Will Be Notified of Updates

Jitago may update this Privacy Policy when necessary. If changes are made:

  • The "Last Updated" date at the top of the page will be revised accordingly.
  • For significant changes, a notification will be sent to your registered email or mobile number.
  • You will be notified via pop-up notifications on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

12
Contact Us
For any privacy-related enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our data protection team is always ready to help.

Email
support@jitago.click
Response within 24 hours

Live Chat
Log in to the platform
Avg. Response Time: 2 Minutes

Enjoy betting in a secure environment

Your data is protected, your money is safe — join jitago today and experience the best betting platform in Bangladesh.

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